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First line support is just that, you are the first person the customer (user) contacts when they have a problem. Depending on the company and In this video faisal nadeem shared 8 technical support interview questions and answers or tech support interview questions and I Work as an IT Support Specialist
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A day in the life of a 1st Line Support Engineer - Dylan Millinger - IT Career Switch 1st line = Desktop support, basic software installation (yes even on a server) so probably what you are mentioning. 2nd line = Server management.